Overseas Customers:

Most major Credit Cards and Paypal

UK Customers:

Paypal, Credit Card. Cheques drawn on UK Banks, UK Postal Orders and Bank Transfers Please Make Payments Payable to:

Mr  M. J. Fried and post to Viper London, Car Park Entrance, 172 Long Lane, London N3 2RA

Refund and Exchanges

We offer refunds and exchanges on all our items with NO QUESTIONS ASKED. All we request is that the item is repacked tidily in the makers bag and is retuned to us with a note of the item order id, your email address, telephone number and post code and what you want. Unless the item is faulty you pay the shipping charge to return it to us and we resend the exchanged item at our expense.

If we are sold out of an item sent back to replace a returned item, we will refund you.

All refunds will be refunded by the same method as the original payment.

Return Address

Send the parcel with its original brand packaging to:

Viperlondon, Returns Department, 172 Long Lane, London N3 2RA, United Kingdom

We provide standard free postage to UK residents only.

Customers outside the UK will have to pay the standard postage charges. Selected countries will only have the International Signed For option as alot of parcels would go missing without it. If you want to return your item, you are expected to cover the charge to send it back unless something has been sent in error we will cover the cost by refunding the difference.

If you have received a faulty item, please get in contact with us to resolve the problem as quick and smootly as possible.

We send out all orders made before 2pm UK time. If you have not received your order after a long period of time, it may be due to weather conditions or problems that may occur around the area. Please contact us for advice.

If your parcel does not turn up after a long period of time, we will put in a claim by sending out a form for the customer to sign and return for a refund or replacement.